Online

Click the PATCHS banner above to request an appointment online.

By Phone

Patients can book an appointment by calling reception on 020 8204 1363.

In Person

Patients can visit the surgery and book an appointment with the receptionist.

If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe and secure.

You’ll need:

• the booking reference number stated on your booking letter
• the password or access code you were given by the person or organisation that referred you (for example, your GP practice)

If you have been referred but don’t have your booking reference number or a password or access code, please contact the person or organisation that referred you.

Please visit this link for how to:

• check your appointment details
• change your appointment
• cancel your appointment
• cancel your referral

For more information, read about what happens when you’re referred.

In some cases you’ll have more than 1 clinic or hospital to choose from. The list of options will be the same if you book online or over the phone.

Before you select your clinic and appointment slot, consider all the options.

For example:

• How long do I have to wait for my first appointment?
• How quickly can I start my treatment?
• How far away is the hospital or clinic?

In most cases you are able to choose the hospital or service you’d like to go to.

Learn more about your choices in the NHS.

What to do if you haven’t been referred yet

If you want to be seen at a hospital or clinic, you’ll need to speak to your GP.

They’ll help you decide what care is best for you and make any necessary referrals.

Find out more about GP referrals

If you are too ill to come to the surgery you may need to request a home visits, but please remember these are really intended for the housebound, bed-bound, terminally ill patients or those whose condition will deteriorate with travel.

If you feel too ill to wait in the waiting room please let the receptionist know and we can arrange for you to sit in another area.  

The best care can often be given at the surgery, but If you still think you need a home visit telephone the surgery preferably before 10:30am. The receptionist will need to take some details about what is wrong so that more urgent calls can be given priority.

GP appointment? Don’t need it? Cancel it!

We know people forget things; cancelling GP appointments being one of them. Remember to cancel your appointment if you don’t need it.

How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.If you are cancelling please telephone the surgery as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using Patient Access if you are signed up to the service. Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources.

If you have more than one issue that needs to be discussed with a clinician, please ask the reception team to book a double slot.

By booking the appropriate time for an appoinmnet it will help avoid over runs in clinics, and keep the waiting times for all our patients to a minimum.

The surgery is an approved training practice for the training of General Practice Registrars (GPRs).

An essential component of training in all medical practice is the use of video and consultations with the both the GPR and the trainer present. We hope that all our patients will be willing to take part in these educational consultations to help us all in improving and maintaining our medical and consultation skills.

All video recordings are strictly confidential and are used for teaching only. We will not video your consultation without your consent. Please inform Reception if you would prefer not to participate.

The surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be required.

This impartial observer will be a practice Nurse or Health Care Assistant who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a nurse in unavailable at the time of your consultation then your examination may be re-scheduled for another time.

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

The role of a Chaperone:

• Maintains professional boundaries during intimate examinations.
• Acknowledges a patient’s vulnerability.
• Provides emotional comfort and reassurance.
• Assists in the examination.
• Assists with undressing patients, if required.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.